Shipping Policy

Thank you for shopping with Casa Lenta.

All Casa Lenta products are made to order. This means your item is produced especially for you after your order is placed, helping us reduce waste and avoid unnecessary overproduction.

Order Processing

Orders are typically processed within 2–7 business days before shipment.

Processing times may vary depending on:

• Product type

• Order volume

• Seasonal demand

• Public holidays

You will receive a confirmation email once your order has been shipped.

Shipping Times

Estimated delivery times are provided as a guide and may vary depending on your location and local postal services.

United Kingdom

Estimated delivery: 3–7 business days after dispatch

Europe

Estimated delivery: 5–15 business days after dispatch

Rest of the World

Estimated delivery: 7–21 business days after dispatch

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, product type, and order size.

Any applicable shipping charges will be clearly displayed before payment is completed.

Customs, Duties and Import Taxes

For international orders, customs duties, taxes, and import fees may apply depending on the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Casa Lenta is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already entered production or been dispatched, we may be unable to amend the delivery details.

Additional charges may apply if a package needs to be reshipped.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact us at casalentahomeliving@gmail.com

We will work with our fulfilment and shipping partners to investigate the shipment and help resolve the issue.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number

• A description of the damage

• Clear photographs of the item and packaging

We will review the issue and arrange a replacement or refund where appropriate.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: casalentahomeliving@gmail.com

Thank you for supporting Casa Lenta.